From the Buildxact CXO: We hear you… and we’re making changes.

Hi everyone,

I'm Nicole, and I’m responsible for Customer Success and Support at Buildxact (joined the team a few short months ago). As a new member of your community, I want to connect with you directly.

I’ve seen firsthand the impact the Buildxact platform has had within the community: with it, you run your construction businesses with deeper confidence, larger profits, and more time to spend on what matters most.

But it can only do that if we are true partners to you; if we’re there when you need us.

Simply put: getting the help, answers, and support you need to keep moving has not always been as easy as it should be with Buildxact. We’re making that right.

Your success matters to me personally. Construction is in my family… I’ve seen the long days, the razor-thin margins, the pride in the craftsmanship, and how much even a small thing going wrong can cost you.

And, there is the reality that times are hard right now for builders: every hour and every dollar counts. This makes it more important than ever that the tool you rely on earns its place.

Change is already underway. Here’s what we’re investing in to make sure you’re supported and have everything you need to grow:

• Listening to what you need: We genuinely want to hear from you, and we’re setting up easier ways for us to connect so we can serve you better.

• Support that stays with you: A proactive customer success team that reaches out before small issues get big and connects you with the right people to help you grow.

• Cost-saving measures: Practical ways to help you manage costs and keep growing, especially when the economics are tight.

• The features that matter most: We hear you loud and clear… we’re investing in the core functionality of Buildxact… the foundational tools you use every day to build with confidence.

• Just-in-time training and guidance: We’re releasing new tools to ensure you’re fully up to speed and able to get the most out of the platform and community.

• And much more to come…

You've trusted us with a key part of how you run your business, and we take that seriously. We’re committed to being a partner worthy of your trust.

We'll be sharing more with you soon. In the meantime, if there's something you'd like us to know, we'd love to hear your feedback through our in-app chat.

Thank you for the work you do.

Let’s build,

Nicole

Chief Experience Officer, Buildxact